Feedback and Complaints
How to give feedback or lodge a complaint with LPE, and how to reach the free and independent Energy and Water Ombudsman in your state.
We really value your feedback at LPE. It lets us know what we're doing well and how we can improve, so we can keep giving you the great service you deserve.
If something isn't right, please contact us first so we can try to resolve the issue quickly. If you're not satisfied with the outcome, you can access independent dispute resolution services through the Energy and Water Ombudsman.
To lodge a complaint or dispute, contact LPE at:
- Phone: 1300 333 111
- Email: lincolnplace@localityenergy.com.au
Ombudsman
We would like to ensure it never gets to this position, but if you are not satisfied with our response you can lodge a complaint with the Ombudsman — a free and independent dispute resolution service.
Energy and Water Ombudsman Queensland
- Mail: PO Box 3640, South Brisbane BC, QLD 4101
- Phone: 1800 662 837
- Fax: (07) 3087 9477
- Email: complaints@ewoq.com.au or info@ewoq.com.au
- Web: www.ewoq.com.au